PropCall has secured a strategic agreement with the John Lewis Partnership’s build-to-rent arm.
This partnership boosts PropCall’s role in providing smart property management services, enhancing tenant satisfaction.
Introduction to the Partnership
In an evolving collaboration, PropCall has entered into a significant partnership with the John Lewis Partnership’s build-to-rent division. This marks an exciting opportunity for the tech firm as it expands its service offerings within the property management sector.
The John Lewis Partnership, renowned for its employee-owned structure, established BTR Operating Ltd to manage rental properties, enhancing its footprint in the build-to-rent market. By aligning with PropCall, the partnership aims to fortify its out-of-hours service support, ensuring tenant satisfaction and operational efficiency.
Enhancing Tenant Support
PropCall’s collaboration signifies a pivotal improvement in tenant support services. The company will manage out-of-hours calls, providing crucial assistance on evenings, weekends, and bank holidays for properties managed by BTR Operating Ltd.
Utilising advanced video-call technology, PropCall strives to swiftly resolve residential issues online, significantly reducing the need for emergency call-outs. By allowing property managers to freeze screens and annotate images, tenants receive clear explanations and solutions in real-time.
Strategic Objectives and Benefits
This strategic engagement is set to enhance PropCall’s reputation as a leader in innovative property management solutions. Their focus on real-time, online problem-resolution underscores their commitment to excellence.
According to Bilal Mumtaz, PropCall’s Head of Sales, “We are absolutely delighted to be working with BTR Operating on their residential property management journey. By answering calls outside of normal working hours, we are able to quickly and efficiently manage tenant issues, protecting the company’s reputation and helping operations run smoothly.” Such comments highlight the anticipated improvements in client service and operational workflow.
Alignment with John Lewis Values
John Lewis Partnership’s ethos centres around trust and high-quality service provision, values which have been maintained throughout its rich history. PropCall’s inclusion reinforces these principles, ensuring that residents feel valued and supported, day or night.
Rob Leonard, BTR facilities lead at BTR Operating, stated, “PropCall reinforces the values and trust that are central to our John Lewis and Waitrose brands and the service we want to provide our residents with. They treat residents as individuals and provide them with the comfort of knowing there is always someone there to help them.”
Impacts on the Build-to-Rent Market
The partnership may serve as a catalyst for similar collaborations across the build-to-rent sector. By adopting PropCall’s innovative approaches, BTR Operating Ltd exemplifies how technology can reshape tenant management practices.
This move is anticipated to inspire other property management firms to invest in technological solutions that enhance tenant experiences and efficiency. The potential ripple effect could lead to a broader transformation within the industry, driven by technology and enhanced service delivery.
Future Directions and Prospects
Building on this collaboration, both PropCall and the John Lewis Partnership are poised for further growth and development. Their collective commitment to embracing technology and service excellence positions them well for future opportunities.
As the partnership evolves, stakeholders anticipate exploring additional areas where technology can further streamline operations and enrich tenant interactions. This forward-looking approach positions both organisations at the forefront of innovation within the property management industry.
Conclusion on Strategic Collaboration
The alliance between PropCall and the John Lewis Partnership represents a forward-thinking step in property management, leveraging technology to transform tenant support.
This collaboration not only reflects a shared dedication to quality service but also sets a new benchmark in the industry, paving the way for future technological advancements.
The collaboration between PropCall and the John Lewis Partnership sets an industry standard.
A shared commitment to technology and service integrity drives this progressive alliance forward.
