Co-op has turned to AI technology to combat a significant rise in theft and violence across its stores.
- The retailer’s theft and fraud losses have surged by 19% in the past year, reaching nearly £40 million.
- AI systems are being trialled to identify concealed weapons and stolen goods, seeking to enhance safety and security.
- The introduction of AI is part of a broader £18 million investment in staff protection measures, including body cameras and fortified kiosks.
- Co-op management voices strong support for legal reforms protecting shopworkers, stressing the urgency of implementation.
Co-op’s implementation of artificial intelligence technology marks a significant step in addressing the growing issue of theft and violence in its stores. Reports indicate that such incidents have increased by 44% in the past year, presenting a substantial challenge for the retailer.
The financial impact of theft and fraud on Co-op has been considerable, with losses rising by 19% to nearly £40 million in the first half of the year. In response, Co-op has initiated trials of AI technology designed to detect concealed weapons and stolen goods, aiming to bolster its security measures.
Beyond identifying hidden threats, the AI system can also detect physical assaults on staff, promptly notifying a central monitoring station operated by Mitie for immediate assistance. This technological advancement is part of an £18 million investment in protective measures for staff, which includes the deployment of body-worn cameras and fortified kiosks across 14 stores.
The seriousness of the situation is underscored by comments from Co-op’s food managing director, Matt Hood, who highlighted the frequency of incidents, noting that an average of 1,000 occurrences happen each day across England and Wales. He expressed alarm at the rate of police response, with 79% of incidents involving detained criminals not being attended by law enforcement.
Furthermore, Co-op is advocating for legislative changes, supporting a proposed standalone offence for attacking or abusing shopworkers. Co-op’s chief executive, Shirine Khoury-Haq, expressed approval of the government’s plans but urged rapid enactment.
The strategic deployment of AI reflects Co-op’s commitment to enhancing store security and safeguarding its employees.
