The latest Drapers Talks podcast episode features Paul Wilkinson from Deliveroo discussing innovation.
- Innovation is essential for enhancing both customer experience and business operations.
- Paul Wilkinson stresses the importance of providing space and autonomy for teams to innovate.
- Ownership and accountability within the team are crucial for driving innovation effectively.
- Listeners can gain insights on fostering innovation from industry expert Paul Wilkinson.
In the recent episode of the Drapers Talks podcast, Paul Wilkinson, product director at Deliveroo, delves into the crucial role of innovation in improving both customer satisfaction and business efficiency. Wilkinson outlines how allowing teams the freedom to make decisions is pivotal in cultivating an environment where innovation can flourish.
Wilkinson highlights that providing individuals with the necessary space and time is fundamental to the innovation process. Without granting these resources, the potential for new ideas and improvements is significantly hindered. He emphasises that innovation will not occur without this support.
Furthermore, Wilkinson argues that team ownership and accountability are indispensable. Empowering a team to take responsibility for their projects ensures that they are engaged and motivated to explore innovative solutions. He suggests that this autonomy leads to more effective and creative outcomes.
The podcast episode offers listeners valuable insight into fostering a culture of innovation within their organisations. Paul Wilkinson’s expertise provides a comprehensive understanding of how to balance guidance and freedom, encouraging teams to unlock their full potential.
Paul Wilkinson’s insights on innovation emphasise the balance of autonomy and accountability for successful business growth.
