Gousto has appointed Murray Lambell as its new chief customer officer, aiming to enhance customer experience.
- Lambell’s prior role included leading eBay UK and a significant category in global business.
- The strategic move aligns with Gousto’s return to profitability with £26m EBITDA in 2023.
- Lambell will manage teams focusing on brand, acquisition, retention, and more.
- Sally Matthews and Shaun Pearce will undertake new strategic roles within Gousto.
Gousto has announced the appointment of Murray Lambell as its new chief customer officer, a strategic move designed to bolster the company’s customer experience. This appointment comes as Gousto aims to secure a larger share of the mainstream dinner market.
Lambell brings significant expertise to his new role, having led eBay’s UK business from 2020 to 2023. Most recently, he managed a multi-billion dollar category within eBay’s global business selling team. His extensive experience is expected to drive Gousto’s insights, brand, sustainability, acquisition, and retention efforts.
This appointment is timely, with Gousto recently returning to profitability. The company reported an underlying EBITDA of £26 million for the year 2023. CEO Timo Boldt expressed enthusiasm about Lambell joining the leadership team, citing his dedication to customer satisfaction and alignment with Gousto’s culture of inclusion and collaboration.
Lambell expressed his own excitement about joining Gousto, commenting on the company’s inspiring culture and significant growth opportunities. He stated, “There’s an enormous opportunity ahead for Gousto, and I’m excited to support this next stage of the journey, bringing more delicious Gousto meals to even more dinner tables.”
In addition to Lambell’s appointment, Gousto announced changes in existing leadership roles. Sally Matthews, the current chief customer officer, will become chief strategy officer, focusing on long-term growth opportunities. Meanwhile, Shaun Pearce will expand his responsibilities as chief product and technology officer, overseeing digital product development and technological innovation.
Gousto’s leadership restructuring reflects a strategic focus on customer experience and company growth.
