Gousto has appointed Murray Lambell as their new Chief Customer Officer to strengthen its market position.
- Murray Lambell brings a wealth of experience from eBay, where he held multiple strategic roles since 2008.
- In his new role, Lambell will oversee key areas including brand, sustainability, and customer care.
- Sally Matthews transitions to Chief Strategy Officer following Lambell’s appointment.
- Timo Boldt, Gousto CEO, cites Lambell’s passion and customer focus as key to future growth.
Gousto has strategically appointed Murray Lambell as its new Chief Customer Officer. Lambell, a seasoned professional from eBay, is expected to bolster the firm’s position within the mainstream dinner market. His extensive experience at eBay, particularly in loyalty, retention, and strategic roles since 2008, positions him as an asset to Gousto’s growth ambitions.
Previously leading eBay’s UK business between 2020 and 2023, Lambell’s role at Gousto will encompass oversight of vital areas such as brand, sustainability, and customer care. This broad scope aims to enhance Gousto’s operational effectiveness and value proposition, reinforcing its customer-centric approach.
Additionally, Lambell’s predecessor, Sally Matthews, will pivot to the role of Chief Strategy Officer, focusing on long-term growth strategies for the company. This transition underscores Gousto’s commitment to leveraging strategic leadership for sustained success.
Gousto Chief Executive Officer and Founder, Timo Boldt, expressed confidence in Lambell’s ability to elevate the customer experience. Boldt highlighted Lambell’s alignment with Gousto’s cultural values, specifically his focus on inclusion, care, and collaboration.
The company returned to profitability last year, signalling a pivotal moment for Gousto as it aims to deepen its reach in the mainstream market. The appointment of Lambell is seen as a key step in driving this next phase of development.
Murray Lambell’s appointment as CCO marks a significant step in Gousto’s strategic development and focus on customer experience.
