Independent retailers using Trouva face delays in receiving payments.
- Trouva cites unforeseen funding issues as the cause of delays.
- First payments have been processed, but delays continue for some.
- Retailers express frustration and financial strain due to these delays.
- Some retailers contemplate legal action if payment issues persist.
Independent retailers associated with the online marketplace Trouva have reported delays in payment, with some payments owed since early August. Trouva has communicated to retailers, apologising for these delays, which they attribute to an unforeseen issue related to the completion of a new funding round.
The marketplace initially reached out to retailers on 15 August to acknowledge the payment delays and assured them of their efforts to resolve the issue. On 18 September, Trouva issued a subsequent apology, indicating that delays persist for several boutique partners and expressing regret for the material impact on their businesses.
A spokesperson for Trouva stated that while they have processed the first batch of delayed payments, further delays might occur. They reassured partners that efforts are ongoing to resolve the remaining payment issues swiftly, promising to continue providing updates as the funding round progresses.
Despite assurances, some retailers have conveyed dissatisfaction and financial distress. One retailer compared the situation with Trouva to their previous experience with another marketplace, Atterley, which went into administration, stating significant financial losses and diminishing trust in third-party platforms.
Trouva, established in 2015 and undergoing several ownership changes, was acquired by the company Fy! in July. The platform’s recent ownership transition follows its acquisition by Made.com and Re:Store in 2023, raising concerns among retailers about the stability and reliability of such platforms.
Unresolved payment delays continue to challenge Trouva’s relationships with its independent retail partners.
