Marks and Spencer is set to transform its Newcastle store with a significant £13m investment, enhancing its presence in the North East.
- The overhaul of the M&S Northumberland Street store in Newcastle is planned to begin this month, marking a major redesign.
- This extensive transformation will allow for continuous store operations while renovating in stages.
- The initiative includes the expansion of M&S’s ‘Scan & Shop’ system to enhance customer experience.
- Plans align with M&S’s ongoing commitment to expand and upgrade its store portfolio in the North East.
Marks and Spencer has announced an ambitious plan to transform its Northumberland Street store in Newcastle, with a substantial £13m investment. This project is a part of the company’s strategy to revamp its presence in the North East, and it falls within a broader initiative that sees similar developments in other key locations.
The transformation of the Newcastle store is significant; it encompasses a comprehensive redesign from top to bottom. This will be executed in stages, enabling the store to remain operational throughout the process. A new foodhall is set to be completed later this year, while improvements to the clothing, home, and beauty departments are scheduled to conclude by early 2024.
This latest investment is not isolated, as it follows previous updates by M&S in the region, such as the refurbishment of its Silverlink Shopping Park store and the Gosforth foodhall. As part of this enhanced customer experience, M&S is also extending its ‘Scan & Shop’ technology, which currently serves thousands of customers weekly, allowing them to scan products with their mobile devices as they shop.
Regional manager Helen Cowie highlighted M&S’s historical presence in the area, stating, “M&S has been a part of local communities across the North East for well over a hundred years, and today’s investment demonstrates our commitment to offering the best to our customers.” She conveyed a sense of continuity and dedication, affirming the company’s long-standing relationship with the region.
The retailer’s strategic focus also includes a substantial £12.5m investment in its London stores, set to create numerous job opportunities. This reflects a wider commitment to expanding its infrastructure and fostering customer engagement through modern retail solutions.
The £13m investment in Newcastle signifies M&S’s dedication to enhancing retail experiences in the North East and maintaining its community presence.
