Deliverect’s integration into grocery and convenience sectors boosts online sales.
- One Stop, a convenience retailer, experiences a doubling of weekly sales.
- Deliverect Retail streamlines order and catalogue management for improved operations.
- Key metrics for One Stop include enhanced picking accuracy and product range expansion.
- Grocery stores see a shift to online shopping driven by consumer demand.
Deliverect, a global food technology company, has extended its robust order and delivery system from the restaurant industry into the grocery and convenience store sector. This expansion has facilitated significant sales improvements for early adopters, such as One Stop, Spar, and EG Group. Notably, One Stop has reported a doubling in its weekly sales figures following the implementation of Deliverect’s systems.
Deliverect Retail is designed to digitise a grocery store’s operations by centralising order and catalogue management. This allows retailers to efficiently track sales and performance metrics in real-time, and integrate data from various third-party delivery platforms. For One Stop, Deliverect serves as a central hub to streamline their on-demand delivery and operational processes across more than 800 stores, thereby creating a consistent customer experience.
The adoption of Deliverect’s technology has markedly improved One Stop’s logistics and product offerings. Specifically, the convenience chain has expanded its available product range from 500 to over 3,000 stock-keeping units (SKUs). Additionally, they have reported a 30% reduction in inaccurate orders and an increase in customer retention rates by 57%. Tim Josephs, One Stop’s head of online operations, noted these innovations have not only doubled sales but also enhanced operational efficiency and customer satisfaction.
Joe Heather, Deliverect’s Regional General Manager for Northern Europe, highlighted the pandemic as a catalyst for the rise in online grocery shopping. Heather noted that the increased consumer demand for online shopping necessitates an improved digital shopping experience for grocery and convenience stores to further drive sales growth.
The integration of Deliverect’s systems into One Stop’s operations has demonstrably increased sales effectiveness and customer satisfaction.
