Vestiaire Collective collaborates with Sojo to enhance customer experience through expert tailoring and sustainable delivery services.
- Customers of Vestiaire Collective gain access to Sojo’s skilled tailors, offering bespoke adjustments to pre-loved garments.
- Sizing issues, a significant return factor for Vestiaire Collective, will be addressed through this strategic partnership.
- Sellers can increase the value of their items by utilising the repair services before listing them for sale.
- The collaboration highlights the shared commitment of both companies to environmentally friendly practices.
Vestiaire Collective, a renowned luxury resale platform, has partnered with Sojo, a company specialising in clothing repair and alteration services. This partnership aims to enhance the customer experience by offering expert tailoring services and sustainable delivery options. Customers can now benefit from skilled tailors, allowing for bespoke adjustments to vintage and second-hand clothes purchased through Vestiaire Collective.
Sizing issues have been a notable challenge for Vestiaire Collective, accounting for about 65% of returns on pre-loved items. By collaborating with Sojo, the resale platform seeks to minimise these limitations, providing apparel that fits the needs and preferences of its customers. The new service allows customers to easily book alterations and organise collections through Sojo’s platform, ensuring a seamless process from purchase to a perfectly fitted garment.
Sellers on Vestiaire Collective’s platform also stand to gain from this partnership. They can utilise the repair services offered by Sojo to mend items before listing them, potentially increasing the sale value of their products. Ensuring garments are in optimal condition can attract more buyers and enhance sales for sellers.
Josephine Philips, the founder of Sojo, is an avid supporter of the circular fashion movement and has expressed enthusiasm for this partnership. Her experience with vintage clothing that was often not in her size inspired the inception of Sojo. This collaboration marks a significant step towards providing tailored solutions for customers who face similar challenges with second-hand apparel.
Sojo is notable for its environmentally friendly operations, being a certified B Corporation. The company offers zero emissions collection and delivery services, further enhancing its commitment to sustainability. Since its first partnership with Ganni in 2021, Sojo has collaborated with various fashion brands and retailers. The launch of its first permanent concession in Selfridges’ flagship store on Oxford Street in 2024 signifies Sojo’s growing influence in the fashion industry.
Similarly, Vestiaire Collective is a certified B Corporation, founded in Paris in 2009. With a curated catalogue of 5 million items and a presence in 80 countries, Vestiaire Collective continues to affirm its position as a leader in the luxury resale market.
This partnership between Vestiaire Collective and Sojo marks a significant advancement in offering sustainable and size-inclusive solutions for pre-loved fashion.