Second-hand marketplace, Vinted, faced backlash from users after altering its delivery options.
- Users reported that they could not access a list of courier options on 5 August.
- The change limited delivery choice to options offered by sellers, leading to user frustration.
- Following the complaints, Vinted reverted the app to its previous delivery settings.
- Vinted assures users that no further action is required on their part.
On 5 August, some of Vinted’s 16 million UK users experienced issues accessing the courier options list on the platform. This change affected the delivery choices available to buyers, which were previously more flexible.
The update restricted delivery options based on seller preferences and availability, causing significant user dissatisfaction. The platform’s limitations focused on local accessibility, including nearby InPost lockers and label printer access, which were not sufficient for all users.
Vinted, acknowledging the feedback from its users, has decided to revert the platform to its prior settings. A representative from Vinted stated that the company frequently tests new features but has acted on user feedback to restore the previous delivery system.
Founded in 2008 in Lithuania, Vinted now serves 65 million users across 21 countries. Its approach to not charging seller fees, but instead implementing buyer protection fees in 2016, significantly boosted its growth.
In its recent financial report, posted on 29 April, Vinted announced a remarkable 61% rise in year-on-year revenue, amounting to €596.3m (£509m), with a return to profitability marking a net profit of €17.8m (£15.2m). This achievement comes after a previous loss of €20.4m (£17.4m) in 2022.
Vinted’s prompt response to consumer feedback highlights its commitment to user satisfaction and adaptability.
